Tap2Health MalaysiaFAQ
Corporate Wellness Program
What is a Corporate Wellness Program?
A Corporate Wellness Program is an employer’s initiative to cultivate a healthy workplace by integrating diverse health activities into the daily work schedule, fostering the well-being of their employees.
What do we provide in our Corporate Wellness Program?
We tailor our Corporate Wellness Program to align with the unique needs and budget of each corporate client. For instance, if workplace stress is a prevalent concern among your employees, we recommend engaging in a targeted stress management program. Additionally, we provide a variety of health activities, including a personalized diet plan, health talks, counseling, on-site health screenings, and more.
How does a corporation gain from a Corporate Wellness program?
Many of our corporate clients have experienced positive outcomes, leading to increased employee productivity, enhanced morale and retention, as well as reduced health risks.
How can corporate enroll to our Corporate Wellness Program?
Please drop an email to enquiry@tap2health.com.my and our team will get back to you with further details.
How do you measure the success of the Corporate Wellness Program?
We use various metrics to assess the program’s success, including participation rates, health improvements, employee feedback, and any reduction in healthcare costs. We work with your company to set specific goals and tailor our measurements accordingly.
Employee Assistance Program (EAP)
What is an Employee Assistance Program (EAP), and how does it work?
Our EAP is a confidential counseling and support service designed to assist employees facing personal or work-related challenges. It offers a range of resources, including counseling, workshops, and referrals, to help employees address their concerns and improve their well-being.
What types of services are included in your EAP?
Our EAP provides a comprehensive set of services, including counseling for stress, mental health support, financial guidance, and assistance with work-life balance. We are committed to addressing a wide range of needs.
How can employees access the EAP services?
Employees can engage with our Employee Assistance Program (EAP) services by connecting with their HR department or the appointed EAP contact within their organization. Our services encompass a variety of resources, including informative talks, interactive workshops, and individual counseling sessions, all tailored to promote well-being.
Is the use of the EAP confidential?
Yes, we prioritize the confidentiality of our EAP services. All interactions between our counselors and employees are kept confidential, and information is securely managed to protect employees’ privacy.
What qualifications do your EAP counselors have?
Our EAP counselors, who are our trusted partners, include clinical psychologists and registered counselors. They collaborate with us to offer expert guidance and support, ensuring you receive the best assistance on your well-being journey.
How can employers or HR departments partner with your EAP program?
Employers and HR departments can partner with our EAP program to provide these valuable services to their employees. To explore collaboration, please contact us at enquiry@tap2health.com.my, and we’ll be delighted to discuss how we can support your organization.
Telemedicine
How does Tap2Health telemedicine work?
You can visit Apps Store for iPhone or Google Play Store for Android and download “Tap2Health” for FREE. Once you have downloaded the application on your mobile phone, you can sign up by filling in some simple basic personal details.
What hours is the service operational?
Appointment booking is available 24/7, although the availability of virtual consultation slots may vary among healthcare professionals.
What healthcare services are available on this virtual platform?
Our team of healthcare practitioners includes licensed family doctors, dermatologists, psychiatrists, pediatricians, and licensed therapists, offering specialty care and more.
How early should I schedule an appointment to speak to a healthcare practitioner?
We offer both ‘Request Now’ and ‘Schedule Later’ features, allowing you to book an appointment as soon as the doctor is available or at any time when the doctor is online.
How do I receive my medication that has been prescribed by my doctor?
You will be given an option of self pick-up or delivery for medication prescribed by your doctor if necessary. Delivery charges will be informed to you prior to making payment for your medication.
What if I need emergency care?
Tap2Health telemedicine service is designed to handle non-emergency health issues. If you are experiencing a medical emergency, please dial 999 or seek help at the nearest medical facility or hospital.
Wholesale Pharmacy
How do I enroll as a pharmacy partner with your organization?
Please drop an email to enquiry@tap2health.com.my, and our team will respond within 3 working days.
What pharmaceutical products do you offer?
We offer a diverse range of pharmaceutical products, including generic medicines, brand-name medications, OTC products, supplements, and more.
What are your minimum order requirements?
Our minimum order requirements vary; for personalized assistance, please reach out to our team at enquiry@tap2health.com.my.
How is shipping and delivery handled?
We offer efficient daily shipping and delivery solutions.
How do you ensure the safety and authenticity of your pharmaceutical products?
We adhere to the Good Distribution Practices (GDP) principles mandated by the Ministry of Health in Malaysia, implementing best practices and security measures in our drug distribution.
What payment options do you accept for wholesale orders?
For wholesale orders, we accept a variety of payment options, including major credit cards, bank transfers, and other secure methods.